PeopleService Puts a Premium on Leadership
As our name implies, we put a lot of stock in people at PeopleService. Last month, we brought together forty of our key employees, including our management team, Omaha Office Directors and a number of our lead operators for our bi-annual leadership conference. We held the conference at a resort on Lake Okoboji. It’s a perfect place to relax, clear your thoughts, dig deep and focus on the critical areas of leadership that help our team as a whole and our lead operators in the field to be their most effective. Our lead operators are the face of PeopleService in the communities we serve. Their interaction with the community, its leaders and the way they manage their team in the field is paramount to our success as a business. That’s why we put so much emphasis on training.
The first day of this leadership conference was spent working with two professional trainers on Delegation Skills for Managers and Supervisors. These sessions were valuable for polishing and honing essential skills, but they also gave us a chance to learn about each other’s strengths, priorities, and management styles. That is the kind of knowledge that makes us a stronger team. I often stress that we can never be too organized or prepared because the time we spend planning for the future is what enables us to successfully handle the issues that occur during daily operations.
Our second day was spent detailing and discussing what our organization’s expectations are for our lead operators. We focused on critical subjects like planning vs. reacting, other hot-button topics that make a difference in the day-to-day operations of a water/wastewater facility, and what’s vital for the long-term viability of the contracts and communities we serve. As industry leaders, we know that the investment we make in developing the leadership skills of our employees now, pays dividends for our partner communities every day.
Want to learn more about the that difference partnering with a contract operations firm can make? Check out our article on The Critical Difference Between Contracting and Privatizing!
Chairman & CEO